Refund policy

Return & Refund Policy

We want you to feel confident shopping with Foxnaro. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item should:

be returned within 30 days of delivery;
be in its original or reasonably unused condition;
include all original components, accessories, manuals, and packaging where reasonably possible; and
not show signs of misuse, abuse, unauthorized modification, or damage caused after delivery.

Opening the package to inspect the product does not automatically make an item ineligible for return.

We reserve the right to reject a return or reduce the refund amount where an item is returned incomplete, materially damaged, or in a condition that is substantially different from when it was delivered, except where the issue is due to a product defect or other matter for which we are responsible.

How to Request a Return

Before returning any product, please contact us at:

support@foxnaro.com

Please include:

your order number;
the email address used for the order;
the reason for the return; and
photos or videos where relevant.

Do not send products back without prior approval.

Once your return request is approved, we will provide the appropriate return instructions. Depending on the circumstances, we may provide a U.S. return location or determine that a physical return is not required. Please do not send any item to our Hong Kong business address unless we specifically instruct you to do so.

Products returned without authorization may not be accepted.

Change-of-Mind Returns

If you are returning an item because you:

changed your mind;
ordered the wrong product, size, or option; or
no longer want the item for another non-defective reason,

If a physical return is required for a change-of-mind request, you are responsible for the return shipping cost. We will provide the applicable return instructions after your request is approved.
Any original shipping charges paid by you are generally non-refundable for change-of-mind returns, unless required otherwise by applicable law.
If we ask you to return the item, we recommend using a trackable shipping method.

Damaged, Defective, Incomplete, or Incorrect Items

If your item arrives:

damaged;
defective;
incomplete; or
different from what you ordered,

please contact us as soon as reasonably possible at support@foxnaro.com.

Include your order number and clear photos or videos showing the issue.

After reviewing the case, we may provide an appropriate solution, which may include:

replacement;
replacement parts or accessories;
partial refund;
full refund; or
other reasonable resolution.

For verified damaged, defective, incomplete, or incorrectly shipped items, Foxnaro will not require you to bear reasonable return shipping costs where a return is necessary.

In some cases, we may determine that returning the defective or damaged item is not required.

Order Cancellations

If your order has not yet entered shipment or fulfillment processing, we will make reasonable efforts to cancel it upon request.

Please contact us as soon as possible at support@foxnaro.com.

Once an order has been shipped or handed over to the carrier, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

Refunds

Once an approved return or refund request has been completed in accordance with the instructions we provide, we will notify you of the outcome. If a physical return is required, the refund may be processed after the returned item has been received and reviewed.

If approved, the refund will be issued to the original payment method used for the order.

Please allow approximately 5–10 business days after the refund is processed for the amount to appear in your account. Actual timing may vary depending on your bank, card issuer, PayPal, or other payment provider.

We are not responsible for additional processing delays caused by your financial institution or payment provider.

Non-Refundable or Ineligible Items

Except where required by applicable law, returns or refunds may be refused for items that:

have been materially damaged through misuse or improper handling;
have been altered or modified without authorization;
are missing significant components or accessories due to customer actions;
are returned more than 30 days after delivery without prior approval; or
were not purchased directly from Foxnaro.

Products purchased from another retailer, marketplace, or third-party seller must be returned through the original seller.

Lost or Significantly Delayed Packages

If your order appears lost or is significantly delayed beyond the expected delivery window, please contact us at support@foxnaro.com.

We will review the available tracking information and work with the carrier or logistics provider where appropriate.

Depending on the circumstances, we may offer a replacement, refund, or other reasonable solution.

Your Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.