Shipping Policy

We currently ship eligible orders to addresses within the United States.

Shipping Rates

We currently offer free standard shipping on all U.S. orders.

Shipping rates and available options will be displayed at checkout before payment is completed.

Estimated Delivery Time

Standard delivery typically takes approximately 7–12 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carriers, customs processing, weather conditions, peak shipping periods, address issues, logistics disruptions, or other circumstances outside our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time after dispatch for tracking information to become active and begin updating.

Tracking updates may not appear immediately after the shipment is handed over to the carrier.

Shipping Address Requirements

Please make sure your shipping address is complete and accurate before placing your order.

We currently do not ship to:

• P.O. Boxes;
• APO/FPO addresses; or
• Amazon fulfillment centers.

Please provide a valid physical street address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@foxnaro.com.

We will make reasonable efforts to update the address before shipment, but once an order has entered fulfillment or has been handed over to the carrier, we may no longer be able to change the delivery address.

Customers are responsible for providing accurate and complete delivery information.

Lost, Damaged, or Significantly Delayed Packages

If your package:

• appears to be lost;
• arrives damaged; or
• is significantly delayed beyond the expected delivery window,

please contact us at support@foxnaro.com with your order number and relevant details.

For damaged packages, photos or videos may help us review the issue more quickly.

We will review the available tracking information and, where appropriate, work with the carrier or logistics provider to investigate the shipment.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other reasonable solution.

Customs and Import Charges

For standard U.S. orders, applicable import duties and customs clearance are generally handled as part of our shipping arrangement.

Customers should not normally be required to pay additional import duties upon delivery.

If you receive an unexpected request for customs duties, import charges, or related fees, please contact us at support@foxnaro.com before making payment so that we can review the situation and assist you.

Delivery Issues

If tracking shows that an order has been delivered but you cannot locate the package, we recommend first:

• checking around the delivery location;
• asking household members or neighbors;
• reviewing any delivery notices; and
• allowing a short period for carrier tracking updates.

If the package still cannot be located, please contact us and we will assist with the next steps.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

For additional information about cancellations, returns, or refunds, please review our Return & Refund Policy.

Contact Us

For shipping, delivery, tracking, or order-related questions, please contact:

Yizhiyu Technology Limited
Brand: Foxnaro
Email: support@foxnaro.com

Business Address:
RM A5, 7/F, Astoria Building
No. 34 Ashley Road
Tsim Sha Tsui, Kowloon
Hong Kong

Business Registration Number: 81241201